Frequently Asked Questions
General
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We currently have 6 outlets across Klang Valley which are divided into Premium stores and Classic Stores.
Premium stores are located at Pavilion Bukit Jalil and IOI City Mall 2.
Classic store is located at Central iCity Mall, IPC Shopping Centre, Mines Shopping Centre and Giant Kota Damansara. -
Currently, our outlets are only located within the Klang Valley.
However, we’re always looking to grow! Feel free to message us and let us know where you’d love to see us open next, we’d love to hear your suggestions! -
At our nail spa, we offer two types of outlets: Classic and Premium. While both store types provide the same range of services, there are a few key differences in the overall experience.
Classic Stores are designed for convenience and efficiency. They are smaller in size with a simple, clean setup, perfect for customers looking for a quick and quality nail care experience at a more affordable price.
Premium Stores offer an elevated experience focused on spa-like comfort and relaxation. These outlets feature more spacious and luxurious interiors, higher-end products, and more experienced staff to ensure a top-tier pampering session. Due to these enhancements, service prices at our Premium stores are slightly higher.
Whether you choose Classic or Premium, you’ll always receive excellent service. The choice depends on the kind of experience you’re looking for—efficient and convenient, or luxurious and indulgent.
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Our outlets are open daily from 10:00 AM to 10:00 PM, including Public Holidays.
We’re here every day to serve you, so feel free to visit us at your convenience! -
Yes, we’re usually open on all public holidays!
In the rare event that we need to close, we’ll announce it in advance on our social media platforms—so be sure to follow us for the latest updates. -
You can find all our latest promotions by clicking the “Promotions” tab on our website header.
For real-time updates and special offers, be sure to follow us on our social media pages as well! -
Yes, we offer home care and party packages for events such as weddings, birthdays, and even corporate functions.
For on-site services at your location, a minimum spend is required.To receive a customized quote, please reach out to us with your event details via:
📞 WhatsApp: 011-2075 3743
📧 Email: hello@cutieclenailexpert.comWe’ll be happy to assist you in planning the perfect pampering experience!
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Stay connected with us on social media!
Follow us for updates, promotions, behind-the-scenes content, and more on: -
All reviews featured on our website are taken directly from our Google Reviews, written by real paying customers.
Some customers even share photos of their nails after their sessions!You’re welcome to browse reviews for each specific outlet on Google to see what others are saying before your visit!
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Thank you for your interest in collaborating with us!
Please send your email with all the relevant details to hello@cutieclenailexpert.com, and it will be directed to the appropriate person in charge.As our team is small, kindly allow up to a week for a response as we carefully review all inquiries.
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We’re always on the lookout for new team members!
If you're eager to learn, versatile, and responsible, we’d love to hear from you. Please send your resume and the role you're interested in to hello@cutieclenailexpert.com, and our hiring manager will get back to you within a week. -
Introducing our Credit Package!
Buy credits in-store and receive bonus credits to use on your next visit.We offer three options:
RM688 for 750 credits
RM988 for 1,088 credits
RM1,688 for 1,938 credits
Note: 1 credit = RM1.
These credits can be used towards any of our services on the menu, but please note that promotional deals and products are not included. It’s a great way to save while enjoying our services! -
We offer a variety of payment methods for your convenience:
Cash
Debit/Credit Card
QR Payment
SPayLater (Buy Now, Pay Later)
Feel free to choose the option that works best for you during your visit!
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If the nail color applied at our shop chips within a few days after your appointment, please message us.
We’ll be happy to repair it for you free of charge!
Manicure and Pedicure
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Manicure and pedicure are both nail care treatments, but they focus on different areas:
A manicure involves the care and treatment of the hands and nails, including trimming, shaping, cuticle care, and polish application.
A pedicure is the same treatment but for the feet and toenails. It includes the same steps—trimming, shaping, and cuticle care—along with callus removal and polish application.
Both treatments are designed to help keep your nails healthy and looking beautiful!
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A manicure generally includes the following steps:
Nail Trimming & Shaping: Cutting and shaping the nails to your desired length and style.
Cuticle Cleaning: Softening and cleaning the cuticles to ensure healthy nail growth.
Exfoliation: A gentle scrub to remove dead skin cells and smooth the hands.
Moisturizing: Applying lotion or cuticle oil to hydrate and soften the hands and nails.
Polish Application: Applying a base coat, color, and top coat to your nails for a polished finish.
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A pedicure generally includes the following steps:
Soaking: Your feet are soaked in warm water to soften the skin and relax the muscles.
Nail Trimming & Shaping: Cutting and shaping the toenails to your desired length and style.
Cuticle Care: Softening and cleaning the cuticles around the toenails.
Callus Removal: Using a scrub or pumice stone to remove dead skin and calluses, particularly from the heels.
Moisturizing: Applying lotion and cuticle oil to hydrate the skin and nails.
Polish Application: Applying a base coat, color, and top coat to the toenails for a polished look.
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An Express Manicure is a quicker version of the Classic Manicure.
The Classic Manicure includes trimming and shaping the nails, cuticle cleaning, a scrub, moisturizing lotion, and polish application.
The Express Manicure focuses on just trimming and shaping the nails, with a choice between cuticle cleaning or polish application.
It’s a great option for those short on time but still wanting to keep their nails looking neat!
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Muslimah manicures and pedicures are services designed with Muslim women in mind, using halal-certified and halal breathable nail polish. These polishes allow water and air to pass through, making them suitable for wudu (ablution) before prayers.
The steps are similar to our classic manicure/pedicure, including:
Nail trimming and shaping
Cuticle cleaning
Gentle scrub
Application of halal nail polish as the final step
This service ensures you can enjoy beautifully groomed nails while maintaining religious practices.
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Both manicures include the same essential steps: nail trimming and shaping, cuticle cleaning, and a gentle scrub and lotion application.
The main difference lies in the polish used:
Classic Manicure uses regular nail polish.
Muslimah Manicure uses halal-certified, breathable nail polish.n
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Halal-certified breathable nail polish is specially formulated to allow water and oxygen to pass through the polish and reach the surface of the nail. This makes it different from regular nail polish, which creates a non-porous layer.
These polishes are:
Water-permeable (breathable)
Certified halal by recognized authorities
Made without prohibited (haram) ingredients
Because of this permeability, many Muslim women choose this type of polish to perform wudu (ablution) before prayer. However, do note that opinions on the permissibility of wudu with breathable polish may vary among scholars and individuals. We always encourage customers to follow their own personal or religious guidance.
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Manicure and pedicure services generally take around an hour to complete.
The exact time may vary depending on how busy the store is and whether you’re opting for a basic service or a more premium treatment.
Feel free to ask the manicurist in-store or message us in advance to get an accurate estimate for the exact service you’re looking for. -
How long your nail polish lasts depends on the type of polish you choose, as well as how you care for your hands and feet after the service.
Wear and tear will affect the polish, especially if you engage in labor-intensive activities or wash your hands frequently.Regular polish (Classic Service) typically lasts a few days to up to a week, depending on how well you take care of your nails and if proper steps are followed during the manicure.
Halal nail polish (Muslimah Service) behaves similarly to regular polish, with peel-off variants wearing off faster, especially with frequent exposure to water.
Gel polish (Gel Service) lasts longer, typically up to several weeks, as it’s cured under an LED light, making it more durable and resistant to chipping.
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A buffing manicure is a treatment designed to smooth and enhance the natural shine of your nails, giving them a sleek, polished car-like finish. This treatment is perfect for:
Muslimah customers who need to pray, as it doesn’t involve any traditional nail polish and allows the nails to remain breathable.
Those who prefer a natural, shiny look without color, but still want a glossy finish. It’s also a great option for those who typically apply only a top coat without color.
Like other manicures, this process involve trim and shape nails, cuticle cleaning, scrub application, buffing with cream and lotion application.
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A spa manicure and pedicure is an upgraded, more indulgent version of our classic services. While the classic manicure and pedicure focus on the essential steps like nail trimming, shaping, cuticle care, and polish application, the spa version includes additional pampering elements for a more luxurious and relaxing experience.
Extended exfoliation for smoother skin
Moisturizing mask or wrap to deeply hydrate the hands or feet
Longer massage to relax muscles and improve circulation
Higher-grade lotions or oils used for nourishment and comfort
The spa treatment is perfect if you're looking for a little extra self-care, have dry or tired hands/feet, or simply want a more relaxing, rejuvenating experience.
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We offer several spa manicure and pedicure options, each tailored for different needs such as hydration, anti-aging, brightening, and more. Each spa treatment includes added pampering steps and specialty products designed to target specific concerns.
Some spa treatments use higher-quality ingredients, which are reflected in the pricing. For example, treatments with premium masks, scrubs, or essential oils may be priced higher due to the quality and benefits they provide.
To choose the right one for you, feel free to check the descriptions on our service menu, where each spa option is explained in detail along with its purpose.
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We’re proud to partner with several well-known and trusted brands that contribute to the quality of our services. Our outlets use products from:
ORLY, OPI, ELM, FOOTLOGIX, BANDI, MORGAN TAYLOR, and ENTITY.
These partners supply us with high-quality nail polishes, spa products, and professional care essentials — all chosen to ensure the best results and comfort for our customers.
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We offer several types of nail extensions, each suited for different styles, nail conditions, and preferences. Some of the options available include:
Full tip extensions
Half tip extensions
Overlay extensions
Gel FX extensions
Acrylic extensions
Sculpture extensions
Each type offers a different look, feel, and level of durability. To help you choose the one that’s right for you, please feel free to refer to our service menu, where we’ve listed all available extension types along with clear explanations of each.
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Full Tip – Pre-made tips that cover the whole nail for added length.
Half Tip – Tips applied to just the edge of the nail, then blended.
Overlay – No tips; gel or acrylic applied directly to strengthen nails.
Sculpture – Length is built from scratch using forms and gel/acrylic (no tips).
Gel FX – Lightweight, sculpted gel extension with a natural look.
Acrylic – A strong, durable extension made by combining liquid monomer and powder.
Each type offers different benefits—check our menu or ask in-store to find the best fit for you!
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Nail art designs are priced based on complexity and materials used.
To get an accurate quote, please send us a sample of the design you have in mind, or visit us in-store so our team can assess and provide an estimate. -
Yes, we charge RM35 for gel removal, regardless of where the gel was originally applied. Please note that different types of gel or extensions may incur additional charges based on the materials used. This ensures proper removal without damaging your natural nails.
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Yes, we have a special section in our service menu for kids, designed for those below the age of 10. Feel free to check it out for age-appropriate treatments and pricing!
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Basic nail art designs—such as French tips, chrome, cat eye, and two-tone—are available at all of our outlets.
For more detailed or custom designs, especially those involving hand-drawn art, please send us a sample image or describe what you have in mind. We’ll be happy to review it and provide a quote based on the complexity of the design and time taken to complete it. -
If you have a specific nail art design in mind, feel free to send us a sample!
If we’ve created something similar in the past, we’ll be happy to show you our previous work. If it’s a new design, we’ll let you know if we’re able to replicate it or offer suggestions to achieve a similar look. -
Our services for men are priced slightly higher due to the additional time and effort typically required. Men's nails and skin often involve thicker calluses, stronger nails, or larger surface areas, which may take more work for our manicurists to properly care for. We ensure that every customer receives thorough, high-quality service tailored to their needs.
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Yes, you're welcome to request a specific manicurist for your appointment.
Our system records which manicurist attended to you at each visit, so we can look it up if you’re unsure. You can also ask for their name during your service and mention it when booking next time — we’ll do our best to accommodate your request based on their availability.There are no extra charges for this.
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You're free to choose as many polish colors as you like—at no extra charge—as long as it's one color per finger.
If you'd like to use multiple colors on a single nail, it will be considered nail art and will be charged accordingly.
Treatment
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It depends on the type of nail concern.
To better assist you, please send us a photo of the issue, or feel free to visit one of our outlets so our team can assess it in person and advise you on the best solution.
Massage & Waxing
Lashes
Booking
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Yes, we do accept walk-ins!
However, it depends on our availability at the time. To secure your preferred time slot or avoid waiting, we highly recommend making an appointment in advance. -
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If you need to change or delay your appointment due to unforeseen circumstances, please call us in advance.
We will try to honor your appointment for up to 15 minutes past the scheduled time. After that, if another customer walks in, we may need to accommodate them. However, if we have availability, we will still keep your appointment. -
You can cancel or reschedule your appointment up to 24 hours in advance.
Simply reach out to us via message or call, and we’ll be happy to assist with the changes. -